FAQs

Getting started is simple. Reach out to our team via email, phone, or the contact form, and one of our representatives will guide you through the registration process. We’ll provide all the relevant information, requirements, and next steps based on the type of account you wish to open.

Monetoria offers both Individual and Corporate multi-currency accounts, each designed for different needs. Choose an Individual account if you:Need an account in your own name.Want to send and receive international payments.Need a multi-currency account for everyday personal use.Want access to a Monetoria debit card (where available).Need competitive foreign exchange services. Choose a Corporate account if you:Are opening an account for a registered business or organisation.Need to manage company funds across multiple currencies.Want to make and receive business payments internationally.Require multiple users, approval workflows, and business payment controls.Need access to business debit cards (where available).Operate in sectors including fintech, digital assets, CFD, forex, maritime, and other specialist industries, subject to eligibility and compliance approval. Simply select the account type that best matches your intended use and complete the corresponding online application. If you’re unsure which option is right for you, our team will be happy to help.

When starting your Monetoria application, you’ll be asked to select either an EU/EEA or UK/ROW account. Your choice should be based on where you or your business is registered. Choose an EU/EEA account if:You are an individual who is a resident of an EU or EEA country.Your business is registered within an EU or EEA member state.Choose a UK/ROW account if:You are an individual who is a resident of the United Kingdom or any country outside the EU/EEA.Your business is registered in the United Kingdom or any country outside the EU/EEA. Selecting the correct region helps ensure your application is processed by the appropriate regulated entity and avoids delays during onboarding. If you’re unsure which option applies to you, please contact the Monetoria team before submitting your application.

The available payment methods vary slightly depending on whether you open an EU/EEA or UK/ROW Monetoria account. Payment MethodEU/EEA AccountUK/ROW AccountSEPA Instant (Incoming)✓✓SEPA Instant (Outgoing)✓✓SWIFT (Incoming)✓✓SWIFT (Outgoing)✓✓Faster Payments (Incoming)—✓Faster Payments (Outgoing)✓✓EU/EEA AccountsReceive and send SEPA Instant payments.Receive and send SWIFT international payments.Send UK Faster Payments. UK/ROW AccountsReceive and send SEPA Instant payments.Receive and send SWIFT international payments.Receive and send UK Faster Payments.

Yes! Monetoria is available as a mobile app on both major platforms.Simply search for "Monetoria" in either store, or use the links below to go directly to the app listing.Monetoria Android AppMonetoria is available on the Google Play Store. You can download it directly hereMonetoria iOS AppMonetoria is available on the Apple App Store for iPhone and iPad. You can download it directly here

To create a new team for your organisation: 1. Go to the “People” page 2. Click on the “Teams” tab at the top. 3. Click the “Create team” You’ll be able to give a team name and specify who should be in it. You can also add and remove people from the team after it has been created.

As Equals Money are authorised and regulated by the Financial Conduct Authority to provide payment services, they are required to carry out a KYC (Know Your Customer) check which is NOT a credit check just to identify you and where you live.

We sometimes require business documents to confirm what your business’s activities are if you do not have a website or any online presence.

Monetoria operates globally; however, our services are currently unavailable in certain jurisdictions due to regulatory, sanctions, compliance, or internal risk considerations. The list below is not exhaustive and may be updated at any time in accordance with applicable laws, regulations, and Monetoria’s internal risk policies. AfghanistanAlgeriaAmerican SamoaBelarusBurkina FasoCentral African RepublicChinaCôte d’IvoireCrimea/SevastopolCubaDemocratic People’s Republic of Korea (DPRK)Democratic Republic of the CongoDonetskFijiGazaGuatemalaHaitiIranIraqKhersonLao PDRLebanonLibyaLuhanskMaliMoldovaMozambiqueMyanmar (Burma)NamibiaNepalNicaraguaRussian FederationSamoaSomaliaSouth SudanSri LankaSudanSyriaUnited StatesVenezuelaYemenZaporizhzhiaZimbabwe